Job Descriptions For Winning Wheels

Personnel Services Coordinator


The primary purpose of your job position is to perform all personnel duties including organizing and monitoring employee benefits, payroll, and compensation, to meet the personnel need of the facility in accordance with current applicable federal, state, and local standards, guidelines, and regulations, and as directed by the Administration, to assure that proper personnel procedures are maintained at all times.


As Personnel Specialist, you are delegated the authority, responsibility, and accountability necessary for carrying out your assigned duties.


Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.


1 = Tasks may involve exposure to blood/body fluids.
2 = Tasks do not involve contact with blood/body fluids but could result in performing a Category 1 task.
3 = Tasks do not involve any exposure to blood/body fluids.


  • Plan, develop, organize, implement, evaluate, and perform new employee orientation. 3
  • Manage all personnel files in the strictest of confidence.
  • Interpret all policies and procedures for personnel, residents, family members, visitors, government agencies, etc., as deemed necessary. 3
  • Develop, write, and place all advertisements in local papers for the recruitment of new employees. 3
  • Revise and update the personnel handbook as it becomes necessary. 3
  • Assist all departments with doing reference and background checks on all prospective employees. 3
  • Assist all departments with the interview process of potential employees. 3
  • Answer personnel questions and concerns regarding all benefits which may include: 3
    1. Health Insurance
    2. Vacation Time
    3. Annuity
    4. Personal Days
    5. Credit Union
    6. Sick Pay
    7. Disability Insurance
    8. Life Insurance
  • Review personnel handbook regularly, at least annually. 3
  • Plan, develop, organize, implement, reward, and evaluate Perfect Attendance Bonuses. 3
  • Plan, organize, and implement all employee development programs. 3
  • Handle all worker's compensation follow-up interviews as well as all worker's compensation claims. 3
  • Screen all disciplinary action forms for errors and vagueness before rewarding them to administration. 3
  • Coordinate tuition reimbursement benefits for eligible personnel. 3
  • Coordinate insurance (AFLAC and IDS) representative visits at regular intervals. 3
  • Plan and organize inservice schedule and record attendance for each inservice. 3
  • Write and revise employee job descriptions as changes become necessary. 3
  • Handle all unemployment claims and hearings. 3
  • Counsel personnel for various policy infractions (i.e. excessive absenteeism, late call offs, improper use of timecard, uniform violation, etc.). 3
  • Coordinate alleged abuse investigations as the need arises. 3
  • Report all accidents and/or incidents to the director of nursing services. 3
  • Assist department directors in the development and use of personnel policies and procedures, and establish a rapport in and between departments so that each can realize the importance of following established policies. 3
  • Advise the Administrator, Department Directors, etc., regarding the specific personnel problems the facility may experience. 3
  • Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility. 3
  • Provide creative support for activity and social services departments in developing programs, publications, etc., as necessary. 3
  • Coordinate special functions with all departments. 3
  • Support and promote the philosophy, goals, objectives and programs of the facility. 3
  • Make written and/or oral reports and recommendations to the Administrator concerning the personnel matters of the facility. 3
  • Develop, schedule, and guide tours/personnel through the facility. 3
  • Keep a supply of personnel handbooks and other written material readily available for personnel requesting such data. 3
  • Serve as a liaison to the Administrator, medical staff, and other professional and supervisory staff. 3
  • Represent the facility and participate in top level meetings. 3
  • Assume the authority, responsibility, and accountability of directing the programs and activities of the personnel department. 3
  • Complete all incident report follow-up interviews. 3


Serve on various committees of the facility as directed by the Administrator (i.e. Safety, Quality Assurance, etc.). 3


Create and maintain an atmosphere of warmth, personal interest and positive environment throughout the facility. 3 Meet with personnel to assist in identifying and correcting problem areas, and/or the improvement of services. 3 Make written and oral reports/recommendations, as necessary, to the Administrator concerning the operation of personnel programs. 3 Promote the morale of personnel and maintain a spirit of cooperation. 3 Evaluate work performance and make recommendations as necessary. 3


Assist department directors in the planning, conducting, and scheduling of timely inservice training, classes, on-the-job training, and orientation programs concerning personnel. 3 Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the long-term care field, as well as to maintain a professional status. 3 Assist in the development of and participate in programs designed for information, education, and orientation classes for new employees. (Includes maintaining appropriate record keeping requirements of when classes were held, subject matter, attendance, etc.). 3 Assist the facility in developing, implementing, and maintaining an effective orientation program that orients new employees to the facility, its policies and procedures, resident rights, etc. 3


Assure that all employees follow established safety policies and procedures. 3 Assure that all employees follow established infection control policies and procedures. 3 Assure that all employees perform only the procedures and tasks they have been trained and/or authorized to perform. 3


Prepare a departmental operating budget for approval by the Administrator and allocate the resources to carry out programs and activities of the facility. 3 Assure that adequate financial records and expense reports are submitted to the Administrator as required. 3


Maintain "confidentiality" of all resident information. 3 Assure that the resident's rights to fair and equitable treatment, self determination, individuality, privacy property and civil rights, including the right to wage complaints, are well established and maintained at all times. 3 Review resident complaints and grievances and make written reports of action taken. 3 Assist in establishing and implementing Resident Council. 3 Interpret Resident Rights to the resident, family, and staff personnel as necessary or appropriate. 3


  • Works in office areas as well as throughout the facility and its premises.
  • Works in well lighted and ventilated areas of the facility.
  • Sits, stand, bend, lifts, and moves intermittently during working hours.
  • Is subject to frequent interruptions.
  • Is involved with resident, family members, personnel, visitors, governmental agencies/personnel, etc., under all conditions/circumstances.
  • Works with all other department supervisors.
  • Is subject to hostile and emotionally upset residents, family members, personnel, visitors, etc.
  • Works beyond normal working hours, on weekends, and in other shifts when necessary.
  • Attends and participates in continuing educational programs.
  • Communicates with administration, medical staff, nursing services, and other department directors.
  • Maintains a liaison with the residents, their families, support personnel, etc. to assure that the resident's needs are continually met.


A Bachelors Degree from an accredited college/university or equivalent in the personnel or human resources fields.


Must possess a thorough knowledge of principles of effective personnel communication, human resource development, policies and procedures as they relate to the long-term care operation. Must possess the ability to plan, organize, and effectively present policies and procedures to personnel. Must possess the ability to assimilate information from a variety of sources, analyze information and make recommendations to the Administrator. Must possess the ability to establish, implement, and maintain effective personnel relations.


  • Must be able to read, write, speak, and understand the English language.
  • Must possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to deal tactfully with personnel, residents, family members, visitors, governmental agencies/personnel, and the general public.
  • Must possess the leadership and supervisory ability and the willingness to work harmoniously with other department personnel and supervise nonprofessional personnel.
  • Must be knowledgeable of personnel practices, procedures, and guidelines pertaining to health care faculties.
  • Must possess the ability to resolve problems that arise such as mistakes, costly waste of supplies, misuse of equipment, settling grievances, etc.
  • Must be willing to seek out new methods and principles and be willing to incorporate them into existing personnel programs.
  • Must possess the ability to preserve the dignity and self-image of the resident, in their presence, regardless of their condition.
  • Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing quality care and maintaining a sound operation.
  • Must be thoroughly familiar with the laws, regulations, and guidelines governing the release of information.
  • Must have patience, tact, a cheerful disposition, and enthusiasm, as well as be willing to handle personnel based on whatever maturity level at which they are currently functioning.
  • Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing personnel practices.
  • Must be able to maintain good personnel relations and employee morale.

PHYSICAL AND SENSORY REQUIREMENTS (With or Without the Aid of Mechanical Devices)

  • Must be able to speak and write the English language in an understandable manner.
  • Must be able to cope with the mental and emotional stress of the position.
  • Must possess the sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
  • Must function independently and have flexibility, personnel integrity, and the ability to work effectively with residents, personnel, and support agencies.
  • Must be in good overall health and demonstrate emotional stability.
  • Must be able to relate to and work with ill, emotionally upset, and, at times, hostile people within the facility.
  • Must be able to assist in the evacuation of residents.

Tasks assigned to this position do not regularly involve exposure to blood/body fluids.