Job Descriptions For Winning Wheels

Patient Accounts Manager


The primary purpose of your job position is to assist in the day-to-day accounting, billing, claims management and collection functions of the facility in accordance with current acceptable accounting and cost reimbursement principles relating to long-term care operations and as may be directed by the CEO, Accounting Manager, and/or Administrator.


As Accounts Receivable / Patient Accounts Manager, you are delegated the administrative authority, responsibility and accountability necessary for carrying out your assigned duties.


Every effort has been made to make your job description as complete as possible; however, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the positions.


  • Assist in implementing the day-to-day functions of the department.
  • Implement written policies and procedures that govern the Accounts Receivable functions of the organization.
  • Develop and maintain a good working rapport with organizational personnel.
  • Interpret the facility�s policies and procedures to personnel, residents, family members, visitors, etc.
  • Create and maintain an atmosphere of warmth, personal interest, and a positive environment throughout the organization.
  • Accumulate, maintain and provide statistical data as directed.
  • Release information in accordance with established policies and procedures.
  • Represent the accounting, billing and collection department and participate in meetings as required by the accounting manager, administrator and/or CEO.
  • Ensure administrative functions are carried out promptly for efficient operations.
  • Make written and oral reports/recommendations to the Accounting Manager, Administrator and/or CEO concerning accounting, billing and collection functions.
  • Assure that the office is maintained in an organized, safe confidential manner and that necessary equipment and supplies are maintained to perform required duties.
  • Assist in standardizing the methods in which work will be accomplished.
  • Perform administrative requirements such as completing necessary forms, reports, etc., and submit to related parties as directed.
  • Assist in the establishment and maintenance of an adequate accounting system, including Accounts Receivable.
  • Perform secretarial functions as necessary or as directed.
  • Develop and utilize computer reports and output.
  • Assist in the preparing and implementation of changes in our accounting system as necessary or directed.
  • Perform functions of data entry processor as necessary.
  • Assume the administrative authority, responsibility, and accountability of directing our accounts receivable functions.
  • Other items as deemed necessary and appropriate to assure that the accounts receivable functions are maintained in an efficient manner.
  • Maintain strict confidentiality of all residents and financial information, and operational matters.
  • Coordinate administrative procedures with other departments as necessary.
  • Monitor and collect accounts receivable. Report delinquent accounts to the Accounting Manager, Administrator or CEO.
  • Prepare and submit billing statements.
  • Submit accurate facility claims for reimbursement to the proper reimbursement authorities, follow up and resolve and discrepancies.
  • Assist in balancing accounts receivable.
  • Review entries to the accounts receivable system to assure accuracy and compliance with established accounting procedures.
  • Train and assist personnel with the accounts receivable system and procedures. Cross train for other office duties as directed.
  • Keep abreast of reimbursements policies and procedures of governing bodies.
  • Communicate with suppliers/vendors concerning errors or questions on invoices that concern resident accounts.
  • Communicate with department directors/supervisors concerning accounts receivable matters.
  • Assist in the presentation of accounts receivable information and communication of policies and procedures to audit personnel.
  • Maintain accounts receivable and patient accounts information in accordance with current regulations.
  • Prepare, verify and submit billings on a timely basis.
  • Other related duties and responsibilities that may become necessary or as directed by the Accounting Manager, Administrator and/or CEO.


Develop and participate in programs designed for in-service education, on-the-job training, and orientation classes for newly assigned. Attend and participate in workshops, seminars, etc. to keep abreast of current changes in administrative procedures.


Maintain confidentiality of all pertinent patient private health information to assure resident rights are protected. Assure that residents' rights are well established and maintained at all times.


  • Works in office areas as well as throughout the facility.
  • Sits, stands, bends, lifts and moves intermittently during working hours.
  • Is subject to frequent interruptions.
  • Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc., under all conditions.
  • Is subject to hostile and emotionally upset residents, family members.
  • Works beyond normal working hours, on weekends and holidays, and on other shifts when necessary.
  • Is subject to frustrations in keeping up with administrative requirements.
  • Attends and participates in continuing education programs.


Must possess a high school diploma.


Must have, as a minimum, one (1) year experience in bookkeeping or accounting practices. Experience in health care accounting preferred but not required.


Must be able to:

  • Read, write, speak, and understand the English language.
  • Possess the ability to make independent decisions when circumstances warrant such action.
  • Possess the ability to deal tactfully with personnel, residents, visitors, and the general public.
  • Knowledgeable of laws, regulations and guidelines pertaining to long-term care administrative procedures.
  • Possess the ability to work harmoniously with personnel.
  • Possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc. that are necessary for providing proper administrative procedures and maintaining a sound operation.
  • Maintain the care and use of supplies, equipment, etc., and the appearance of the office by regular inspections and appropriated follow-up actions.
  • Have patience, tact, cheerful disposition and enthusiasm, as well as be able to handle residents, staff, based on whatever maturity level at which they are currently functioning.
  • Possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
  • Be able to type a minimum of 45 words per minute and use a 10-key calculator.
  • Be knowledgeable in computer applications and data entry.

PHYSICAL AND SENSORY REQUIREMENTS (With or Without the Aid of Mechanical Devices)

Must be able to:

  • Move intermittently throughout the workday.
  • Speak and write the English language in an understandable manner.
  • Cope with the mental and emotional stress of the position.
  • See and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
  • Function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel.
  • Be in good general health and demonstrate emotional stability.
  • Relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.
  • Operate office, business, and accounting machines, data processors, word processors, etc.
  • May be required to lift, push, pull, or move equipment, supplies, etc., in excess of fifty (50) pounds.
  • Assist in the evacuation of residents.

Tasks assigned to this position do not involve exposure to blood/body fluids.