The primary purpose of your job position is to plan, organize, develop, and direct the overall operation of the Resident Admissions Department in accordance with current federal, state and local standards, guidelines, and regulations, our established policies and procedures, and as may be directed by the Administrator, to assure that the medically related emotional and social needs of the resident are met/maintained on an individual basis.
DELEGATION OF AUTHORITY
As Admissions Coordinator, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.
Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the positions.
RISK EXPOSURE CATEGORIES:
1 = Tasks may involve exposure to blood/body fluids.
2 = Tasks do not involve contact with blood/body fluids but could result in performing a Category I task.
3 = Tasks do not involve any risk of exposure to blood/body fluids.
- Assist in the development, administering, and coordinating of department policies and procedures. 3
- Keep abreast of current federal and state regulations, as well as professional standards, and make recommendations on changes in policies and procedures to the Administrator. 3
- Develop and implement policies and procedures for the identification of medically related social and emotional needs of the resident. 3
- Participate in community planning related to the interests of the facility and services and needs of the resident and family. 3
- Participate in discharge planning, development, and implementation of social services care plans and resident assessments as directed. 3
- Perform administrative requirements, such as completing necessary forms, reports, etc., and submitting such to the Administrator as required. 3
- Participate in conducting assigned portion of new employee orientation. 3
- Involve the resident/family in resident services and care planning when possible. 3
- Assist in arranging transportation to other facilities when necessary. 3
- Refer resident/families to appropriate social service agencies when the facility does not provide the services or needs of the resident. 3
- Provide information to resident/families as to Medicare/Medicaid, and other financial assistance programs available to the resident. 3
- Provide consultation to members of our staff, community agencies, etc., in efforts to solve the needs and problems of the resident through the development of social service programs. 3
- Maintain quality working relationship with the medical profession and other health related facilities and organizations. 3
- Coordinate Admissions and related social services activities with other departments as necessary. 3
- Interpret the department's policies and procedures to employees, residents, visitors, government agencies, etc. 3
- Interpret social, psychological, and emotional needs of the resident/family to the medical staff, attending physician, and other resident care team members. 3
- Participate in discharge planning and make such plans available to the Administrator as required or as may be necessary. 3
- Assist the Quality Assessment & Assurance Committee in developing and implementing appropriate plans of action to correct identified deficiencies (i.e. make beds, dining room monitor duties, etc.). 3
- Assist in obtaining resources from community social, health, and welfare agencies to meet the needs of the resident. 3
- Attend and participate in Q.A. Committee functions as required or as may be necessary. 3
- Evaluate and implement recommendations from established committees as they may pertain to social services. 3
- Attend department head meetings as scheduled or as may be called. 3
- Announce departmental meeting times, dates, places, etc. 3
- Participate in care plan conferences/committee meetings as indicated. 3
- Develops and implements monthly marketing calendar of activities and related public relations. 3
- Maintains periodic and ongoing communication with referral sources. 3
- Prepare /assemble admission folders. 3
- Maintains and updates waiting list of prospective clients on an ongoing basis. 3
- Interviews prospective clients and family members to acquaint them to the facility and its services. 3
- Upon admission, completes resident orientation check list to ensure that resident is aware of opportunities available in the facility and the community. 3
- Forecast needs of the department. 3
- Schedules and conducts tours of prospective admissions (and/or families), promotional tours, and special events as directed. 3
- On day of admission, marks resident appliances (i.e. eyeglasses, hearing aids, person inventory). 3
- Coordinate semi-annual family/resident satisfaction surveys with follow-up action initiated as indicated. 3
- Maintain the confidentiality of all resident care information. 3
- Ensure that all social services personnel are knowledgeable of the residents' rights and responsibilities. 3
- Review complaints and grievances made by the resident and make a written/oral report to the Administrator indicating what action(s) were taken to resolve the complaint or grievance within. 3
- Provide residents with information concerning resident rights, funds, living wills, etc.
- Explain as necessary. 3
- Coordinates/facilitates the monthly M.S. Support Group. 3
- Maintain Resident Handbooks in an up-to-date manner and distribute to new admissions accordingly. 3
- Deliver mail to residents routinely and assist with reading mail prn. 3
- Conduct& document Level 2 Social Services interviews as directed. 3
- Coordinate resident voting procedures on designated election days. 3
- Make weekly inspections of all admissions functions to assure that quality control measures are continually maintained. 3
- Be prepared to handle emergencies as they come up (i.e. rescheduling work assignments and work schedules, etc.). 3
- Maintain tracking reports to ensure quality assurance of documentation for assigned caseload. 3
- Ensure all new admittees paperwork as required is completed and filed in a timely manner. 3
- Complete all required paper work for new residential admissions. 3
- Assist with clerical functions (i.e. filing, answering telephones) as directed. 3
- Completes preparation and conducts psychosocial groups as directed. 3
- Completes related psychosocial documentation as indicated. 3
- Coordinates the GOTCHA and Secret Pal programs. 3
- Works in office areas, as well as throughout the facility.
- Sits, stands, bends, lifts and moves intermittently during working hours.
- Is subject to frequent interruptions.
- Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
- Is subject to emotionally upset residents, family members, etc.
- Communicates with the medical staff, nursing service, and other department supervisors.
- Works beyond normal working hours, on weekends, and in other positions temporarily, when necessary.
- Attends and participates in continuing educational programs.
- Maintains a liaison with other department supervisors to adequately plan for social services/activities.
- May be exposed to infectious waste, diseases, conditions, etc., including the AIDS and Hepatitis B viruses.
Bachelors Degree in Social Work, Psychology, Sociology, or other Social Services preferred. Equivalent combination of education/experience accepted.
Must have, as a minimum, two (2) years experience in a supervisory capacity in a hospital, skilled nursing care facility, or other related medical facility. SPECIFIC REQUIREMENTS
- Be able to read, write, speak, and understand the English language.
- Possess the ability to make independent decisions when circumstances warrant such action.
- Possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
- Possess leadership ability and willingness to work harmoniously with and supervise professional and nonprofessional personnel.
- Have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level which they are currently functioning, including communication ability.
- Possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
- Must have knowledge of community resources.
- Must be able to relate information concerning resident�s condition.
PHYSICAL AND SENSORY REQUIREMENTS (With or Without the Aid of Mechanical Devices)
Must be able to:
- Move intermittently throughout the workday.
- Speak and write the English language in an understandable manner.
- Cope with the mental and emotional stress of the position.
- See and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
- Function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel and support agencies.
- Be in good general health and demonstrate emotional stability.
- Relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.
- To lift, push, pull, and move a minimum of 50 pounds.
- To assist in the evacuation of residents.
Tasks assigned to this position may involve exposure to blood or body fluids.